Refund policy
Refund and Return Policy
We want you to be happy with what you bought. If something is wrong, tell us and we will work with you to resolve it.
30-day window
All return and refund requests must be submitted within 30 days of delivery. Requests received after this period cannot be processed.
Damaged, defective, or incorrect items
Email support@munteroshop.com within 30 days of delivery with:
- Your order number
- A description of the issue
- Clear photographs showing the problem and the item's packaging
We review each case individually. Once a claim is approved, we will arrange a replacement or a refund. Depending on the item and the nature of the issue, we may provide return instructions and a return address — we will confirm how your case will be handled in writing.
Claims submitted without photographic evidence cannot be assessed.
Change of mind
If you simply changed your mind, you may request a return within 30 days provided the item is unused, unwashed, and in its original packaging. Contact us first to request a return authorization — returns sent without prior authorization cannot be processed or refunded. Return shipping is the customer's responsibility. Once we receive and inspect the item, we will refund the product price.
Non-returnable items
For hygiene and food-safety reasons, we cannot accept returns of food-contact products that have been used, washed, or removed from their sealed packaging, unless the item is defective.
Order cancellation
You may cancel your order for a full refund at any time before it ships. Once an order has shipped, this return policy applies instead.
Refund processing
Approved refunds are issued to the original payment method only, within 5–10 business days of approval. Your bank or card issuer may take additional time to post the credit. We do not issue refunds by any other method.
Limits
Each order is eligible for one replacement or one refund for the same reported issue. We reserve the right to decline a claim where the evidence provided is insufficient, where the item shows signs of misuse, or where a pattern of repeated claims is identified across orders, addresses or accounts.
How to start
Email support@munteroshop.com with your order number, a description of the issue, and photographs where applicable. We reply to every message within 1 business day.